Privacy policy

Background

We respect the privacy of all visitors to our website, sofiamoore.co.uk (Our Site). Sofia Moore Creative Marketing Studio (“we”, “us”, “our”) is committed to protecting your personal data and using it responsibly in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or interact with our site and services.

1. Definitions and Interpretation

  • Client means anyone who engages our services or purchases products from us.

  • Data Protection Legislation refers to all relevant data protection laws applicable in the UK, including the UK GDPR and the Data Protection Act 2018.

2. About Us

Sofia Moore Creative Marketing Studiois responsible for the personal data you provide through Our Site.

3. Third-Party Links

Our Site may contain links to other websites. We are not responsible for how these third parties collect or use your data. Please review their privacy policies before providing any personal information.

4. Personal Data We Collect

Personal data means any information that identifies you personally. We collect the following types of personal data, depending on your interactions with Our Site:

  • Contact Information: such as name, email, postal address, and phone number.

  • Account Information: if you create an account, we may collect username and profile details.

  • Payment Information: for purchases, we collect payment details, but we do not store full credit card numbers.

  • Communication Data: any correspondence you send to us.

  • Usage Information: data about how you use Our Site, such as pages visited and time spent.

  • Technical Information: device and browser details, IP address, and operating system.

  • Social Media Data: if you interact with our social media or use integrated features.

  • Cookies and Tracking: information collected via cookies as described in our Cookie Policy.

  • Sensitive Data: we only collect special category data (e.g., health information) with your explicit consent and only if relevant.

5. How We Use Your Personal Data

We process your data only when we have a lawful basis, such as:

  • To provide and manage our services and contracts with you.

  • For our legitimate interests, such as improving our business, managing our relationship with you, and maintaining security.

  • To comply with legal obligations.

  • Where you have given consent, for example to receive marketing communications.

We do not use automated decision-making or profiling.

6. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected, including to meet legal and regulatory requirements (such as tax retention laws). When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We take appropriate measures to protect your personal data, including:

  • SSL encryption on Our Site.

  • Access controls and physical security.

  • Regular security audits and software updates.

  • Procedures for dealing with data breaches.

8. Sharing Your Data

We may share your data with trusted third-party service providers who support our business, such as:

  • CRM systems

  • Email marketing platforms

  • Payment processors

  • Scheduling tools

We ensure these providers comply with data protection laws and protect your data adequately.

We may also share your data:

  • With your consent.

  • To comply with legal or regulatory obligations.

  • In connection with legal claims or to protect safety.

  • If our business is sold or merged, with the new owners.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (subject to legal limits).

  • Restrict or object to our processing of your data.

  • Request data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with the ICO (www.ico.org.uk).

To exercise your rights, contact us at [your email address].

10. Cookies

We use cookies and similar technologies to improve your experience on Our Site. Please see our separate Cookie Policy for details on how we use cookies and how you can manage them.

11. Accessing Your Personal Data

To request a copy of your personal data or submit a subject access request, please email us at [your email address] with “Subject Access Request” in the subject line.

We will respond within one month, or up to three months if the request is complex.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page regularly for updates.

13. Contact

If you have questions about this policy or your data, please contact us at:

Email: sofiajmoore@gmail.com
Website: sofiamoore.co.uk